Terms & Conditions



The www.scruffs.com website is operated by:
Birchwood Price Tools, a specialist division of the BSS Group plc, a company registered in England and Wales, whose registered office is at Fleet House, Lee Circle, Leicester LE1 3QQ.

The company registration number is 60987.

The VAT registration number is GB 408 5567 37

Our contact details are as follows:

Trading address:
BSS Group Ltd, Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG

General email: 

Telephone number: 0115 938 9000

Fax number: 0115 938 9010


    1. 1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

    2. 1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


    1. 2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

    2. 2.2 Our acceptance of an order takes place when we despatch the order. A legally binding contract is only then brought into existence between us. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

    3. 2.3 We may refuse to accept an order:

      • (a) where goods are not available;
      • (b) where we cannot obtain authorisation for your payment;
      • (c) if there has been a pricing or product description error;
      • (d) if you do not meet any eligibility criteria set out in our terms and conditions;
      • (e) where it might not be possible to deliver to the location requested;

    1. 3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

    2. 3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.


    1. 4.1 If you wish to cancel your order:

      • (a) you can notify us by email to sales@scruffs.com before we have dispatched the goods to you; or
      • (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
    2. 4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs and risk of returning goods to us shall be borne by you.

    3. 4.3 Upon receipt of the goods in the condition they were in when delivered to you, we will give you a full refund of the amount paid or an exchange credit as required.

    4. 4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the event that the product has been used.

      The provisions of this clause 4.4 do not affect your statutory rights.


    1. 5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

    2. 5.2 Delivery will be made as soon as possible and in any event within 30 days of your order.

    3. 5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


    1. 6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question

    2. 6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

      If you notify a problem to us under this condition, our only obligation will be, at your option:

      1. 6.2.1 to make good any shortage or non-delivery;
      2. 6.2.2 to replace or repair any goods that are damaged or defective; or
      3. 6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
    3. 6.3 Save as precluded by law, we will not beliable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

    4. 6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import and other permits to purchase goods from our site. The importation of exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

    5. 6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a customer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


    1. 7.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

      • (a) no documents or related graphics on this Website are modified in any way;
      • (b) no graphics on this Website are used separately from accompanying text; and
      • (c) any of our copyright and trade mark notices and this permission notice appear in all copies.
    2. 7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

    3. 7.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

    4. 7.4 Any rights not expressly granted in these terms are reserved.


    1. 8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

    2. 8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


    1. 9.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

    2. 9.2 You are prohibited from posting or transmitting to or from this Website any material:

      • (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
      • (b) for which you have not obtained all necessary licences and/or approvals;
      • (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
      • (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
    3. 9.3 You may not misuse the Website (including, without limitation, by hacking).

    4. 9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


    1. 11.1 To register with www.scruffs.com you must be over eighteen years of age.

    2. 11.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

    3. 11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

    4. 11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


    1. 12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

    2. 12.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


    1. 13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

    2. 13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

    3. 13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    4. 13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


    1. 14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

    2. 14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


    1. 15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

    2. 15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

    3. 15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

© Copyright 2014 scruffs.com – a brand of BSS Group Ltd, Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG, England.