What are your delivery methods and charges?

All orders are despatched on a standard carrier service and should be delivered to your door in 2-3 working days of placing your order.

Please note that orders placed between 5pm Friday and 8am Monday will not be processed until Monday morning. Our warehouses are closed on the following holidays and will not process orders until the following business day:

All Bank Holidays


What types of payment method do you accept?

We currently accept the following credit/debit cards:

Visa/Delta, Mastercard, Maestro, American Express

Unfortunately, at this time we cannot accept cash, cheques or postal orders.


Can I change or cancel my order?

If you realise that you made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 14 days from time of purchase in accordance with our returns policy.


What is your return policy?

If you would like to return your UNWORN product within 14 days of purchase, we will arrange for the goods to be collected. However, the collection charge will be deducted from your refund. Unfortunately, we cannot refund your original delivery charge.


Defective Goods

If your goods are defective when you receive them Scruffs will arrange for the goods to be collected and either exchanged for a replacement or a refund will be given.



Can I return merchandise not purchased at this site?

No. If you wish to return Scruffs footwear or workwear purchased from a retailer, please return it directly to them. Their terms and conditions will apply.


Where can I get my footwear repaired?

Some problems such as stitching and other minor problems can be repaired. Scruffs does not have its own repair centres but we recommend that you contact the dealer who you purchased the footwear from and ask them to recommend a repair shop in your local area.


Are half sizes available?

Scruffs safety footwear does not come in half sizes as the demand is minimal. However, using an inner sole may help to improve the fit of some footwear that is slightly too large for you.


Can I get a single replacement boot?

Scruffs only sell footwear in pairs.


Are Scruffs safety boots waterproof?

No. All Scruffs safety footwear and workwear is water repellent but not waterproof.


Are the soles on Scruffs safety footwear slip resistant?

Yes. All Scruffs safety footwear has a slip resistant sole.


What happens if the clothes I ordered don't fit?

If your clothes donÍt fit you can return them within 14 days of receipt and we will be happy to exchange or refund them. We will arrange for the goods to be collected, however the collection charge will be deducted from your refund. Unfortunately, we cannot refund your original delivery charge.


Is the colour on the screen exact?

Colours on the web site are a representation of the actual colour and may not be exact, but they are a very close match. Leather is a natural product so there will be slight variations between boots, but every pair is colour matched.


Are my payment details secure?

Scruffs.com uses ePDQ to process your online payments. ePDQ utilises the same high standard as Internet banking, to process card transactions from the website. Payment details are captured within the secure ePDQ infrastructure and therefore you have confidence that your details are secure.

ePDQ takes responsibility for capturing and storing card details on its secure servers and always ensures that this information is held with the very high levels of security you would expect from a major financial services company.


Where is the closest retailer in my area?

Click here to go to the Dealer locater section of this website or call 0845 66 515 99 to speak to an operator who will find your nearest dealer.


Do you accept orders outside of the United Kingdom?

No. At this time, we only despatch orders within the UK.


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